Online purchases will be valid for a full refund if it is postmarked within 14 days from the delivery date. If it is between 15 and 30 days of your delivery date, you may return your item for online store credit only.
All purchases of sale items, accessories, or gift cards are final sale.
Items must be returned unwashed, unworn, undamaged and with tags attached. All returned items must be accompanied by the original receipt or packing slip.Returns that do not meet our guidelines will be sent back at the customer's expense. Unacceptable returns will be held in our warehouse for 30 days. After the 30 days, the items will be donated to charity.
We cannot provide exchanges (or holds) due to limited inventory. If you would like a different size or color, we suggest ordering the new item and returning the original item. A refund for the original item will be issued.
Customer are responsible for return shipping costs. All shipping fees are non-refundable.
How to make a return:
- Please read our return policy to ensure your items meet our guidelines before attempting a return.
- Please print out your confirmation email and ensure the name you placed the order under is visible and send back with the item(s).
- Mail the return to the address that is listed on the packing slip. The address is:
Attn. Online Returns
2601 W. 60th St. North
Sioux Falls, SD 57107
- Returns can be sent back in any box or envelope. (Shoes must be shipped back in the original shoe box. The shoe box needs to be placed in another box to avoid shipping damage. Damaged shoes or shoe boxes will not be accepted.)
For any questions or concerns, please contact Tracy at 605-334-2721 or email at TracyRocks@jl-harley.com